by RAVE
CUSTOMER SATISFACTION
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The excellent worldwide reputation that Kwik Kerb® has developed, is the result of years of providing a unique, high quality product and making customers like you very happy. We appreciate the opportunity to enhance your landscaping and wish to make your Kwik Kerb® experience a pleasant one. We trust you will recommend us to your friends and other visitors to your property. We require the peron who was involved in quotation to be present at all the time during the work to make sure he/she is happy with the finished product. Paying for the kerb means the kerb is yours and you are responsible for it.
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PRIOR TO INSTALLATION
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We understand that you love your pets, but accidents can happen. Please ensure that they are safely locked away on the day that your Kwik Kerb® edging is to be installed. If part of the installation is to be in a high traffic area (such as a sidewalk etc.) it would also help to prepare a barricade of some kind to ensure people, children, postman etc. don’t step on the freshly laid edging. Make sure your sprinkler system has been disabled. If you are aware of the location of any buried cables such as cable TV, pool pipes, drainage pipes, etc. please mark them so care can be taken to avoid damage when doing the preparation work.
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DURING AND AFTER INSTALLATION
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Please keep pets locked up at least until the day after installation. Keep the irrigation system disabled until two days after installation. It is a good idea not to undertake any type of activity around your new Kwik Kerb® edging such as digging, weed trimming or spraying, mowing or edging before the concrete has cured. This ensures that the Kwik Kerb edging attains maximum strength before being subjected to wear and tear.
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CURING TIME = STRENGTH
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Concrete takes approximately 30 days to cure to full strength. Your Kwik Kerb® edging will have a very durable surface finish but it needs a certain amount of time to resist scratching and other damage. Please protect it for as long as you can. If sealed upon installation completion, your Kwik Kerb® edging becomes immediately more resistant to light rain. Heavy rain within the first 6 hours after installation can cause damage. It would be an advantage to cover the Kerb if a heavy rain or storm is imminent. Naturally we can not be responsible for any damage caused by a rain.
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CRACK MINIMIZATION AND PREVENTION
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We have a proven system which includes taking many steps to prevent excessive cracks. We install control joints to allow the edging to crack in specific locations, which is necessary due to concrete expanding and contracting due to temperature changes. Sometimes cracks can appear that are caused by conditions outside our control. Tree roots, vehicular traffic and subsidence or “wash-outs” of the ground can cause damage. We can not be responsible for such damage which is outside our control.
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SEALING
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Many types of Kwik Kerb® Continuous Concrete Edging will be “sealed” upon completion with a special sealing solution. This product is specifically designed to help cure the concrete as well as protect the surface finish from sun damage and weathering. Depending on the edging location and weather conditions, this sealer may need to be re-applied to maintain appearance of your edging. Please call us for an estimate on the cost of doing this regularly or you can do it yourself using “General Purpose” concrete sealer. If the Kerb wasn’t sealed, we advice to keep watering (starting on next day) to slow down water vaporation and if effect to minimuse the possibility of cracking.
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STAINS & STUFF THAT GROWS
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Certain lawn chemicals contain copper sulphate and other ingredients which can stain your edging. Please avoid spraying the Kwik Kerb® edging with chemicals. Mould or mildew sometimes appears on the surface of the concrete. It can be removed with a bleach solution and a small scrubbing brush. Rinse the edging thoroughly once clean. If necessary have the sealer re-applied after removal of mildew.
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COLOUR FADING
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All coloured concrete fades to a degree. With lighter colours this effect is less noticeable. The special process by which your Kwik Kerb® edging is created ensures the maximum amount of colour pigment at the surface of the edging to ensure fading is minimized. Any fading which occurs is natural and unavoidable. Periodical applications of sealer will protect your investment for many years to come.
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EFFLORESCENCE
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Efflorescence is a white powdery substance that sometimes forms on concrete during the first few weeks. It is caused by evaporation of water from the surface of the concrete which leaves behind the minerals (which were in suspension) as a salt deposit. It causes unsightly white stains which can be particularly objectionable on coloured concrete. The correct application of sealer during installation minimizes the risk of this effect. If some efflorescence does occur you can remove it by washing with a weak acid solution (dilute pool acid at 1 part acid to 12 parts water). Make sure you rinse the edging with a garden hose after washing with this acid solution and reapply the sealer if necessary. Always use gloves and eye protection when working with acid.